Warranty Policy
Transparent warranty coverage for all repairs and refurbished devices
1. Overview
Second Life Devices provides warranty coverage on both repair services and refurbished devices. This policy outlines the warranty terms, coverage details, and exclusions to ensure you have clear expectations regarding your purchase or service.
By accepting a repair service or purchasing a refurbished device from Second Life Devices, you acknowledge and accept the terms outlined in this warranty policy.
2. Repair Services Warranty
All repair services performed by Second Life Devices include a limited warranty on the specific component that has been replaced. The warranty covers defects in parts and workmanship relating only to the replaced component for the warranty period specified at the time of repair.
⚠️ Important: The warranty applies only to the replaced component, not the entire device. It does not cover unrelated component failures, normal wear and tear, or issues arising from misuse or accidental damage after repair completion.
What’s Covered
Our repair warranty covers:
- Manufacturing defects in the replaced component
- Workmanship defects directly related to the repair
- Component failure during the warranty period under normal use
What’s NOT Covered
Our repair warranty does not cover:
- Unrelated component failures
- Normal wear and tear
- Cosmetic damage
- Misuse or accidental damage after repair
- Liquid or water damage after repair completion
- Unauthorized repairs or modifications after service
- Impact or drop damage occurring after repair
Warranty Claims
To make a warranty claim, contact us at phone.support@secondlifedevices.com.au or call 0403 700 818. All warranty claims require inspection of the device to confirm that the fault relates directly to the original repair and has not been caused by external factors.
3. Repair Service Warranty Periods
All repair warranties commence from the date the repair is completed. Below are the specific warranty periods for each type of repair service:
Screen Replacement
Covers display defects, touch responsiveness issues, and component failure related directly to the replacement screen. Does not cover physical damage such as cracks or impact-related breakage after repair.
Battery Replacement
Covers manufacturing defects and abnormal battery failure. Normal battery wear, capacity reduction over time, or performance changes caused by usage patterns are not covered.
Charging Port Replacement
Covers charging connectivity faults caused by component failure. Does not cover damage caused by debris, liquid exposure, or physical stress to the port after repair.
Camera Replacement
Covers front and rear camera modules. Includes image function, focus, and module failure related to the replaced component. Excludes damage caused by impact or liquid exposure.
Speaker & Microphone Replacement
Covers audio output or input failure resulting from the replaced component. Does not cover blockage, contamination, or damage occurring after repair.
Software Diagnostics & Data Transfer
These services are warrantied only at the time of completion to confirm successful service delivery. No warranty is provided for future software issues, data loss occurring after service, or operating system changes.
4. Refurbished Device Warranty
All refurbished devices sold by Second Life Devices come with a limited warranty covering functional failures that occur under normal use during the warranty period. The warranty period varies between 30 and 90 days depending on the device type and condition.
What’s Covered
Our refurbished device warranty covers:
- Functional failures during the warranty period
- Defects in materials and workmanship
- Manufacturing defects
- Issues occurring under normal use
What’s NOT Covered
Our refurbished device warranty does not cover:
- Accidental damage
- Liquid or water damage
- Impact or drop damage
- Cosmetic wear occurring after purchase
- Battery capacity reduction due to normal usage over time
- Unauthorized repairs or modifications
- Wear and tear from normal use
Device Condition Disclosure
All refurbished devices will have their cosmetic condition, battery health, and any replaced components clearly disclosed at the time of sale. Customers acknowledge that refurbished devices are not new and may show signs of prior use consistent with the disclosed condition grading.
5. Device Inspection & Assessment
Devices that show signs of liquid damage, impact damage, or unauthorised repair after service has been performed are excluded from warranty coverage. Any warranty claim will require inspection of the device to confirm that the fault relates directly to the original repair or sale and has not been caused by external factors.
We reserve the right to conduct a full inspection before approving any warranty claim. Inspection is complimentary and will be performed by our technicians within one business day of claim submission.
6. Warranty Resolution Options
If a valid warranty claim is confirmed, the resolution may include:
- Repair: The device or component will be repaired at no cost
- Replacement: An equivalent device will be provided as a replacement
- Refund: A full refund of the purchase price will be issued
The chosen resolution will be determined at the discretion of Second Life Devices based on the nature of the fault and device availability.
7. How to Make a Warranty Claim
To make a warranty claim, follow these steps:
- Contact us as soon as possible with your device and receipt information
- Describe the issue you’re experiencing in detail
- Provide proof of purchase (receipt or order number)
- Bring the device to our location or arrange pickup/delivery
- Our technicians will inspect the device and assess the claim
- We’ll notify you of the claim decision and resolution within 5 business days
Contact Information
- Email: phone.support@secondlifedevices.com.au
- Phone: 0403 700 818
- Monday: 4:00 PM – 8:00 PM
- Wednesday: 9:00 AM – 6:00 PM
- Saturday / Sunday: 9:00 AM – 1:00 PM
8. Warranty Period
All warranty periods commence from the date the repair is completed or the refurbished device is purchased. The warranty period is clearly stated on your receipt. Once the warranty period has expired, no warranty coverage is provided.
9. Policy Changes
This warranty policy applies to devices serviced or sold as part of our standard operations. Second Life Devices reserves the right to update or revise this policy as we develop and improve our services. Any changes will be communicated to customers in advance. Your continued acceptance of service or purchase of devices constitutes acceptance of the current warranty terms.
10. Frequently Asked Questions
Does the repair warranty cover my entire device?
No. The repair warranty covers only the specific component that was replaced. Other components of your device are not covered by our repair warranty.
Can I extend my warranty?
Currently, we do not offer extended warranty options. However, contact us at phone.support@secondlifedevices.com.au to inquire about future extended warranty plans.
What if my device fails after the warranty period ends?
Once the warranty period has expired, repair costs will be quoted based on the issue and current labor rates. We still offer competitive repair pricing for out-of-warranty devices.
Is physical damage covered under warranty?
No. Physical damage from drops, impacts, or liquid exposure is not covered by our warranty. These are considered accidental damage.
How long does warranty assessment take?
Initial assessment typically takes 1-2 business days. We’ll contact you with the results and next steps as soon as the assessment is complete.
11. Contact Us
If you have questions about our warranty policy or need to make a claim, please contact us:
- Email: phone.support@secondlifedevices.com.au
- Phone: 0403 700 818
- Location: Sydney, NSW, Australia